WGI began supporting Comcast, in early 1999 in
the area of basic residential telephony installation. Since that time,
WGI’s service offerings for Comcast/AT&T Broadband/TCI have expanded
to include basic and premium cable modem/high-speed Internet
installation, digital video, telephony, disconnects, maintenance
repairs troubleshooting, and cable bury & bore in the Dallas Metroplex
and Atlanta.
WGI’s ConTrenia McKinzie, Dispatch
Supervisor/Customer Care/Damages Claims Rep, Ronald Moses, Operations
Director, Manuel Gonzalez, Regional Operations Manager, and Mary
Olivarez, Project Coordinator, Alton Joyner, Regional Operations
Manager and Wayman White, Field Tech Supervisor, lead WGI’s team of
technicians who support Comcast. This team, along with other WGI
employees, has mastered leading-edge processes, training and
procedures to ensure that WGI provides top quality work. For instance,
logistics of each job are recorded and sorted into a master database
whereby reports are run for tracking and quality assessments.
Additionally, WGI trains its techs for weeks with a seasoned tech
before they roll out to complete jobs solely.
Because of the professionalism and strict
attention to quality that WGI requires of our technicians, customers
oftentimes comment positively about how well we performed a Comcast
install. “I want to let you know that my husband and I switched from
AOL to Comcast High Speed Internet earlier this week and were so lucky
to have Doug Williams as our technician. He is certainly an asset to
your company and did all he could to make this transition so great for
us. Please know that if Doug is in any way indicative of what we can
expect from Comcast personnel, we will be very pleased! We look
forward to doing business with Comcast in the future” said Mrs. Eileen
Rogers, a residential Comcast customer, about Douglass Williams, a WGI
tech. We pride ourselves on exceeding customer expectations and reward
our technicians for doing so. Be sure to check out Technicians of the
Week on this web site. These techs have the qualified talent that WGI
entrusts to represent our company professionally.
As WGI moves forward to 2004, our company will
be growing in size and geographic coverage, expanding across the
nation to provide similar broadband services for cable and phone
companies. If you’re interested in joining a winning team, e-mail your
resume to Tomeka Herod at
tomeka@wilkins.com .
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