This curriculum has been developed in keeping with The
Wilkins Group Philosophy that a well-educated and well rounded
employee will represent the company in a more professional manner.
Company management strongly believes that a flexible work force will
fuel company growth. As each individual employee improves him/herself,
so will the company's ability to serve its clients growth. As the
company grows, and the employee has taken advantage of the training
offered, so will the employee's career path offer more opportunity for
them.
Course WGICO101 Cable Technologies
This class will focus on the basic similarities and differences
among
- 10 Base T Unshielded Twisted Pair (UTP)
- IBM style coaxial
- RJ45 cabling
- 10 Base 2
- Plenum shielded cabling
- Fiber optic cable
Objectives:
At the conclusion of this class the attendee will be able to
describe the components of each of the different cabling schemes,
visually recognize and distinguish between a 10 base T cable, coaxial
cable and voice cable. They will be able to describe the importance of
the IETA 568A standard and why cable should be laid in accordance with
this standard.
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Course WGICO201
Ethernet Technology
This class will focus on the basic principles of Ethernet, which
will include:
- History of Ethernet
- Cabling techniques
- Basic components
- Frame sizes
- Basic troubleshooting
Objectives:
At the end of the class the attendee will be able to understand how
Ethernet was developed, basic components used in a network, different
standards and basic troubleshooting techniques. As a pre-requisite the
attendees should attend the Cable technology class or be able to
demonstrate an understanding of the types of cabling used in an
Ethernet environment.
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Course WGICO301
Wireless Technologies
This class will focus on the basic similarities and differences
among
- Cellular
- Digital
- Analog
- PCN
- Wideband
Objectives:
At the conclusion of this class the attendee will be able to
describe the components of each these systems, visually recognize and
distinguish between an AM tower versus a Two way or satellite tower.
They will be able to describe the basic company relationships amongst
the various suppliers of these technologies, who is a provider, who is
an equipment supplier etc.
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Computer Technology Offerings
Course WGICT101
Computer Basics
This class will present the basics of using a personal computer.
Objectives:
At the conclusion of this class the attendee will be able to
describe the various components of a personal computer and be
comfortable with operating a mouse, the keyboard and have a basic
understanding of the Windows Operating System environment
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Course WGICT201
Windows 2000 & XP Basics
This class will present the basics of using the Windows 2000 & XP
operating systems, using the built in accessory programs, starting
application programs and using the computer as a tool to aid in
personal productivity.
Objectives:
At the conclusion of this class the attendee will be able to
describe the various components of and have a basic understanding of
the Windows Operating System environment
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Course WGICT301
Microsoft Outlook Personal Organizer and Microsoft Internet Explorer
This class will present the basics of Microsoft Outlook and
Microsoft Internet Explorer to aid the student in communicating with
their co-workers locally or from a remote field office.
Objectives:
At the conclusion of this class the attendee will be able to create
and send electronic mail messages, (Email) retrieve Email and access
the Internet to use the World Wide Web for communication and research
purposes.
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Business and Customer Service Offerings
Course WGIBZ101
Can-do-Attitude: Separating yourself from the Competition
This class will familiarize the student with "The Wilkins
Difference". The students will learn how to distinguish themselves
from the competition by establishing customer trust in your abilities
and judgment by displaying the following qualities
Punctuality, Preparedness, Appropriate dress, Communication of
knowledge, Identification of problems and offering solutions
Objectives:
At the conclusion of this class the attendee will be able to fully
understand your customer’s concerns, Deliver at a level above what’s
expected - Quality the first time and every time, Learn your point of
contact, What their responsibilities are, What their priorities are.
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Course WGIBZ201
Project Management
This class will focus on the project management process. It will
introduce the student to project management terminology such as
critical path analysis, estimating, measurement, projects and
politics. Taking control of a project, Project Initiation, Project
Tracking and Review, identifying Goals, Assessing your Capabilities,
Assessing the Environment, Delineating Problems, Developing Solutions,
Projecting Project costs, Project Planning, Managing Project crises,
Quality Assurance, Concepts of effective project management, Avoiding
Team member burnout, Milestones, Managing the Project team, Project
management tools
Objectives:
At the completion of this course, the student will be able to
develop a project plan, create reports and charts, and track and
report the progress of a project.
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Course WGIBZ301
Corporate Accounting
This class will focus on project accounting. It will introduce the
student to project accounting terminology such as
- Cash Flow
- Gross margin
- Overhead
- Billable / Non Billable work
Objectives:
At the completion of this course, the student will understand how
to assist in the control of project costs so that they can assure The
Wilkins Group provides cost effective service to our clients while
maintaining an adequate profit level.
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Course WGIBZ301
Legal Ramifications of doing business in the Telecommunications
Industry
This class will focus on the legal ramifications of doing business
in the Telecommunications Industry. It will introduce the student to
legal terms that relate to the Telecommunication industry. OSHA
requirements will be discussed.
Objectives:
At the completion of this course, the student will understand how
to assist in the control of project risk factors so that they can
assure The Wilkins Group minimizes legal exposure and contains health
and safety costs.
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Course: Optimization
-
History of Radio & Telephony
-
Survey of Current Wireless Technologies &
Access Methods
-
Wireless System Architecture
-
Basic concepts of Wireless System Design and
Growth
-
Drive Testing
Objectives:
Concentration will be on solid grounding in principles of basic
wireless system design & RF engineering. It surveys the main analog
and digital standards in current use, noting specific features &
capacity implications. Propagation, wireless antenna systems and
traffic engineering principles are thoroughly introduced.
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Course: High Speed Data
Objectives:
Technicians must be able to perform High Speed
Data installation in the customer premise in a manner which to
include:
-
Safely
-
Timely
-
Accurate
-
Courteous
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Course:
Telephony
-
History
-
Standards
-
System Parameters
-
Media
-
Voice & Data Convergence
-
Wireless
Objectives:
Understanding of current industry practices as it relates to
installation of High Speed Data cable systems.
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Course: Introduction
Computer Networking (CISCO)
LAN technologies & protocols
-
Ethernet
-
FDDI
-
Token Ring
-
Subnetting
-
OSI Model
-
Media
Objectives:
Familiarity with LAN protocols and implementation
of subnetting.
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Course:
Advanced Computer Networking (CISCO)
Objectives:
Familiarity of WAN protocols & configuration of
routers.
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